(Website T & C’s – Jan 2020)

Our Guarantee

Extended Guarantee

For all products purchased after 1st July 2019, our standard guarantee may be extended to a comprehensive 15-year guarantee (excluding hoses/seals), by registering with Flova. Once registered, the 15-year guarantee includes the repair or replacement of a faulty product or part.

For full terms and conditions, click here.

Standard Guarantee

All FlovaUK brassware and shower valves, unless otherwise stated, are supplied complete with a 10-year guarantee as standard against manufacturing defects, and 3 years on all working and serviceable parts (excluding hoses/seals).

For full terms and conditions, click here.

Delivery

In order to give the best service to our valued customers, FlovaUK Ltd offer a next day delivery service to all FlovaUK official dealers via UPS Courier. Orders placed before 16:45 will be delivered the following working day with no minimum order value.

FlovaUK Ltd cannot be held liable for any delay or failure to deliver products. All goods must be checked within 48 hours of the signature being obtained by our courier. Please check all goods are as ordered and are in satisfactory condition. No claims can be considered for any consequential losses after the goods have been fitted. Please notify all shortages/breakages within 48 hours of delivery by way of contacting the Customer Service Department.

Your signature with our courier also states you have received, read, understood, and accepted our terms and conditions.

Returns Procedure

At FlovaUK we always endeavor to offer the very best service, even when you are returning products to us.

All return requests must be received by an official FlovaUK dealer.

Our returns policy has been devised to simplify the procedure. Please download our returns form to view full details on our returns policy.

Goods to be returned must be made in writing to customerservice@flova.co.uk and include the above returns form.

Requests for surplus items must be received within 28 days, be in the original packaging and in perfect condition. These goods will be subject to a 25% re-stocking charge with a minimum value of £12.95 + VAT. Should the condition of the product upon return not be satisfactory, we have the right to refuse credit and return the item to you.

In General

Flova UK Ltd owns and operates this Website.  This document governs your relationship www.flova.co.uk. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the “Linked Sites”), which are not operated by www.flova.co.uk. www.flova.co.uk has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Prices

Unless stated otherwise, the recommended retail prices shown on this website include VAT at the current rate of 20% in the UK. Prices are subject to alteration without notice.

Trademarks

The FLOVA logo is a registered trademark of Flova UK Ltd.

Trading Disclosure

Flova UK Limited is registered in England and Wales. Company registration number: 0833 4267

Registered office: 30-34 North Street, Hailsham, East Sussex BN27 1DW. VAT registration number: (GB) 177 5415 83

Privacy Policy

Flova UK Limited respects the privacy of visitors to its website. We will not collect any personal data about you, such as your name and address, unless you voluntarily submit it to us.

Cookies are small text files which are downloaded to your computer when you visit a website. This website uses cookies to automatically capture data that does not personally identify you. We use this anonymous data to analyse how the site is being used, so that we can improve it. This website does not use cookies to store personal data about you.

Copyright Notice

All rights reserved. This website is the copyright of Flova UK Limited. All information shown on or derived from the website remains our intellectual property. You must not reproduce or redistribute any of the content, images or data for commercial use without prior permission in writing from us.

Claims Procedure

Should a claim need to be raised due to a suspected manufacturing fault; our Customer Service Department must be notified in the first instance. The following conditions must be satisfied as part of our investigation:

  • The end consumer copy of the proof of purchase at time of claim, this must be a proof of purchase between the consumer and an official Flova UK dealer.
  • The product has been maintained and cared for in compliance with our instructions (including regular and appropriate cleaning).
  • Detailed images of the installation and product in question, showing the relevant suspected fault.
  • For associated costs to be considered, a minimum of 2 detailed quotes for the claim amount are required. This must detail a breakdown of labour and materials. We reserve the right to negotiate the claim with you where we deem fit.
  • The opportunity to inspect the product in the installed condition.

We must be given the opportunity to provide an opinion and send an engineer to site (if required) prior to works commencing. We reserve the right to refuse to cover any claim where the works have already begun or have been completed.

We will base the claim costs at £39.50, plus VAT per hour of work, plus any material costs.

The contract of sale lies between FlovaUK Ltd and its customer (the company that purchased the product from us). Any replacement products or parts are sent chargeable in the first instance. Any monies that are agreed and confirmed will be passed in the form of a credit note for the replacement items and agreed associated costs to that company.

When the claim details are agreed in writing, the product will need to be returned to us for a full manufacturing inspection. The result of this inspection will determine whether or not the claim will be paid. The report will be made available for all parties at this time.

Claims for refitting costs, damages and associated costs are only covered if it is confirmed that a manufacturing defect has caused the fault. Such claims are not covered if the fault is due to a service issue, installation error, failure to adhere to our terms and conditions, or any other factor that is outside FlovaUK Ltd control.

We require a signature from the customer to agree and accept our claim procedure terms and conditions. 

Technician Call Out Procedure

In the event that a call out is required to a suspected faulty item, our Customer Service Department must be notified in the first instance. The following conditions must be satisfied:

  • The end consumer copy of the proof of purchase at time of claim, this must be a proof of purchase between the end consumer and an official Flova UK dealer.
  • The product has been maintained and cared for in compliance with our instructions (including regular and appropriate cleaning).
  • Detailed images of the installation and product in question, showing the relevant suspected fault.
  • A charge of £150.00, plus VAT will be charged against a credit card before any works are carried out.

If the suspected faulty product does not have a manufacturing defect, then the customer will be given the option to have the fault repaired by us at a charge of £50.00, plus VAT per hour. Our engineer will determine the hour(s) work and a proforma invoice will be raised. This must be paid prior to any work commencing.

The suspected faulty product will be returned to us for a full manufacturing inspection. The result of this inspection will determine whether or not the call out charge and repair costs will be reimbursed. In the event that a manufacturing defect has caused the fault, a full credit of £150.00 + VAT, plus any repair fees of £50.00 + VAT, per hour (if applicable).

If it is found that the fault is due to a service issue, installation error, failure to adhere to our terms and conditions, or any other factor that is outside FlovaUK Ltd control, no credit will be issued.

We require a signature from the customer to agree and accept our call out terms and conditions.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please contact customerservice@flova.co.uk.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person\’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as \”spam\”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.flova.co.uk will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.flova.co.uk or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.flova.co.uk and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.flova.co.uk and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.flova.co.uk’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.flova.co.uk and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.flova.co.uk.

Indemnity

You agree to indemnify, defend and hold harmless www.flova.co.uk, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

All rights reserved. This website is the copyright of Flova UK Limited. All information shown on or derived from the website remains our intellectual property. You must not reproduce or redistribute any of the content, images or data for commercial use without prior permission in writing from us.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.flova.co.uk. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director www.flova.co.uk