Flova UK Terms & Conditions

Detailed Guarantee Conditions

Our guarantee is valid from date of purchase from an official Flova UK dealer.

The guarantee is only valid providing:

A copy of the proof of purchase is supplied from an official Flova UK dealer and the date is within the guarantee period.
The extended guarantee is only available if you have registered your guarantee with Flova within 90 days of purchase.
The product has been installed in accordance with Flova instructions, under valid water regulations and utilising best plumbing practice.
The product has been used and regularly maintained in accordance with our aftercare and maintenance instructions.
The defect is not due to use of an unsuitable or inadequate water supply.
The fault is not due to commercial environment, deliberate damage, incorrect installation, neglect, misuse, inappropriate cleaning, accidental damage, and other events outside of Flova UK Ltd control.

The guarantee does not extend to any consequential loss or damage and is non-transferable to any subsequent owner.

After repair or replacement, the relevant guarantee period will be calculated from the original date of purchase.

Regular cleaning, and/or descaling following our aftercare guide will ensure the working parts are thoroughly cleaned. For the Flova UK Aftercare Guide, click here.

Failure to comply with these conditions will invalidate the guarantee.

Flova UK Ltd reserves the right to amend product specification and pricing without prior notice.

Exclusion of the guarantee:

If the product is incorrect or defective prior to installation. No claims can be considered for any consequential losses after the goods have been fitted.
Flova cannot be held responsible for any labour charges relating to the replacement of spare parts.
Flova cannot be held liable for any damage relating to an issue caused by a serviceable item.
If a product was modified or altered in any way without prior written and signed consent from a director of Flova UK Ltd. This includes if spare parts other than original Flova spare parts are used during repairs or maintenance of the product.
If the product is not wholly accessible.
If the defect was caused by transport, incorrect operating or handling of the product.
If the product is second hand, display or ex display item.
Loss of earnings.
Retrospective claims that have not been agreed in writing by Flova UK Ltd, prior to work commencing will not be considered.

This guarantee is only available in the UK and Republic of Ireland, and does not affect your statuary rights.

Delivery

In order to give the best service to our valued customers, Flova UK Ltd offer a next day delivery service to all Flova UK official dealers via Parcel Force Courier. Orders placed before 16:45 will be delivered the following working day with no minimum order value.

Flova UK Ltd cannot be held liable for any delay or failure to deliver products. All goods must be checked within 48 hours of the signature being obtained by our courier. Please check all goods are as ordered and are in satisfactory condition.

No claims can be considered for any consequential losses after the goods have been fitted. Please notify all shortages/breakages within 48 hours of delivery by way of contacting the Customer Service Department.

Your signature with our courier also states you have received, read, understood, and accepted our terms and conditions.

Returns Procedure

At Flova UK we always endeavour to offer the very best service, even when you are returning products to us.

All return requests must be received by an official Flova UK dealer.

Return requests must be made in writing to customerservice@flova.co.uk and include the Flova UK Returns Request form click here to download.

Requests for surplus items must be received within 28 days, be in the original packaging and in perfect condition. These goods will be subject to a 25% re-stocking charge with a minimum value of £12.95 + VAT. Should the condition of the product upon return not be satisfactory, we have the right to refuse credit and return the item to you.

Service & Support

In the event of a product fault or complaint occurring, the following procedure should be followed:

Contact the Customer Service department by telephone 01323 846230 or via email customerservice@flova.co.uk with the a detailed description of the fault or complaint and provide the following information;

Proof of Purchase between the end consumer and an official Flova UK dealer.
Installation date
Product code

The Customer Service department may ask for additional information depending on the nature of the issue which will aid them to offer a resolution.

If required, the Customer Service department will arrange for a qualified, FlovaPRO Engineer to call.

FlovaPRO Engineer call out policy

In the event that a call out is required to a suspected manufacturing defect, our Customer Service department must be notified in the first instance.

The following conditions must be satisfied:
The end consumer copy of the proof of purchase at time of claim, this must be a proof of purchase between the end consumer and an official Flova UK dealer.
The detailed Guarantee Conditions have been adhered to.
The product has been installed, maintained and cared for in compliance with our instructions.
We must have the opportunity to inspect the product in its current condition.

Where a FlovaPRO call out under the guarantee conditions has been booked, a charge of £150.00, plus VAT will be charged before any works are carried out. The FlovaPRO will investigate the issue and if a manufacturing fault is confirmed, this charge will be refunded and the issue resolved.

If the failure is not a manufacturing fault, (i.e. scaling, misuse, incorrect water pressure, pressure or installation fault) the charge will remain. FlovaPRO’s will not be responsible for any remedial work but will offer the opportunity to have the product fault repaired by Flova at a charge of £50.00, plus VAT per hour. Our FlovaPRO will determine the hour(s) work and a proforma invoice will be raised.

The FlovaPRO Engineer must be accompanied by you or an appointed representative (+18 years old) for the duration of the visit.

A date and time will be agreed between you and the Customer Service department, and adequate parking is required. A charge may apply if nobody is at home when the service engineer calls or adequate parking/permit is not available.

Claims Policy

Should a claim need to be raised due to a suspected manufacturing fault; our Customer Service Department must be notified in the first instance. The following conditions must be satisfied as part of our investigation:

The end consumer copy of the proof of purchase at time of claim, this must be a proof of purchase between the consumer and an official Flova UK dealer.
The product has been maintained and cared for in compliance with our instructions (including regular and appropriate cleaning).
Detailed images of the installation and product in question, showing the relevant suspected fault.
For associated costs to be considered, a minimum of 2 detailed quotes for the claim amount are required. This must detail a breakdown of labour and materials. We reserve the right to negotiate the claim with you where we deem fit.
The opportunity to inspect the product in the installed condition.

We must be given the opportunity to provide an opinion and send an engineer to site (if required) prior to works commencing. We reserve the right to refuse to cover any claim where the works have already begun or have been completed. We will base the claim costs at £40.00, plus VAT per hour of work, plus any material costs. The contract of sale lies between Flova UK Ltd and its customer (the company that purchased the product from us). Any replacement products or parts are sent chargeable in the first instance. Any monies that are agreed and confirmed will be passed in the form of a credit note for the replacement items and agreed associated costs to that company. When the claim details are agreed in writing, the product will need to be returned to us for a full manufacturing inspection. The result of this inspection will determine whether or not the claim will be paid. The report will be made available for all parties at this time. Claims for refitting costs, damages and associated costs are only covered if it is confirmed that a manufacturing defect has caused the fault. Such claims are not covered if the fault is due to a service issue, installation error, failure to adhere to our terms and conditions, or any other factor that is outside Flova UK Ltd control.

In General

Flova UK Ltd owns and operates this Website. This document governs your relationship www.flova.co.uk. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the “Linked Sites”), which are not operated by www.flova.co.uk. www.flova.co.uk has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Prices

Unless stated otherwise, the recommended retail prices shown on this website include VAT at the current rate of 20% in the UK. Prices are subject to alteration without notice.

Trademarks

The FLOVA logo is a registered trademark of Flova UK Ltd.

Trading Disclosure

Flova UK Limited is registered in England and Wales. Company registration number: 0833 4267

Registered office: 30-34 North Street, Hailsham, East Sussex BN27 1DW. VAT registration number: (GB) 177 5415 83

Privacy Policy

Flova UK Limited respects the privacy of visitors to its website. We will not collect any personal data about you, such as your name and address, unless you voluntarily submit it to us.

Cookies are small text files which are downloaded to your computer when you visit a website. This website uses cookies to automatically capture data that does not personally identify you. We use this anonymous data to analyse how the site is being used, so that we can improve it. This website does not use cookies to store personal data about you.

Copyright Notice

All rights reserved. This website is the copyright of Flova UK Limited. All information shown on or derived from the website remains our intellectual property. You must not reproduce or redistribute any of the content, images or data for commercial use without prior permission in writing from us.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person\’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as \”spam\”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.flova.co.uk will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.flova.co.uk or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.flova.co.uk and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.flova.co.uk and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.flova.co.uk’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.flova.co.uk and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.flova.co.uk.

Indemnity

You agree to indemnify, defend and hold harmless www.flova.co.uk, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.flova.co.uk. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director www.flova.co.uk